1. Q: How can I place an order?**
A: You can easily place an order on our website by browsing our products, selecting the items you want, and proceeding to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
2. Q: What payment methods do you accept?
A: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal for secure online payments , EFT and Cash on delivery in some areas.
3. Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and standard shipping within SA takes 3-7 business days.
4. Q: Do you offer international shipping?
A: Yes, we do offer international shipping to selected countries. Shipping times and fees may vary depending on the destination. Please contact our customer support for more information on international shipping options.
5. Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
6. Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the shipping carrier's website.
7. Q: Are your products eco-friendly/sustainably sourced?
A: We strive to offer products that are environmentally friendly and sustainably sourced whenever possible. Look for specific eco-friendly labels or product descriptions on our website for more information about our commitment to sustainability.
8. Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for a small additional fee. During checkout, you can select the option to have your items gift wrapped and add a personalized message for the recipient.
9. Q: How can I contact customer support?
A: You can reach our customer support team by emailing [email protected] or by filling out the contact form on our website. We typically respond to inquiries within 24 hours during business days.
10. Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders depending on the quantity and items selected. Please contact our sales team at [email protected] or whatsapp 0677980696 to inquire about bulk pricing options.
